Frequently Asked Questions

Are your watches authentic?
Yes. All watches sold by Maison Of Time are 100% authentic and sourced through established distribution channels.

How long does shipping take?
Orders typically take 2–3 business days to process. Delivery can take up to approximately 16 business days in total.

Will I receive tracking information?
Yes. Tracking information will be emailed to you once your order has shipped.

Do your watches come with the original packaging?
Yes. Watches are supplied with their original manufacturer packaging and documentation where applicable.

Do you offer a warranty?
Eligible watches are covered by a 2-year seller warranty. Warranty coverage is subject to the applicable warranty terms.

Can I return my order if I change my mind?
We do not accept returns for buyer's remorse, change of mind, or incorrect product selection. Please see our Return & Refund Policy for complete details.

What if my watch arrives damaged or defective?
Contact us at support@maisonoftime.com with your order number and photos/videos of the issue. We will review the issue and provide the appropriate resolution.

What if I receive the wrong item?
Contact us as soon as possible with your order number and photos of the item received. We will investigate and assist you.

How can I contact Maison Of Time?
Email us at support@maisonoftime.com. Please include your order number if you are contacting us about an existing order.